dbd99 Privacy Policy

1. Introduction and Purpose

dbd99 ("we", "our", or "platform") provides a safe and trusted online entertainment service for Bangladeshi users. This privacy policy explains what types of personal information we collect, how it is used, who it may be shared with, and what measures we take to protect your information.

By registering an account or using any service on our website dbd99.cam, you will be considered to have given your consent to the terms of this privacy policy. Please read this policy carefully.

2. Information We Collect

dbd99 collects certain types of information to improve your experience and ensure a safe service. This information is divided into two main categories.

2.1 Information You Provide

When you register on our platform or use our services, the information you provide includes:

• Full name and username
• Email address and contact details
• Date of birth (for age verification — minimum 21 years)
• Government-issued identity document details for identity verification
• Financial transaction details, such as bKash, Nagad, Rocket, or Upay account information
• Records of communication with support services
• Your preferences and account settings

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device identifier information
• Browser type, operating system, and device model
• Session information — login time, session duration, pages visited
• Gaming activity logs and betting history
• Cookie and local storage data
• Referral source and click-through information

3. Purpose of Information Use

Collected information is used for the following legitimate purposes. dbd99 never uses your personal information for unauthorised or irrelevant purposes.

3.1 Service Delivery and Operations

• Account registration, verification, and management
• Financial transaction processing — deposits and withdrawals
• Gaming services and bonus delivery
• Customer support and issue resolution

3.2 Security and Compliance

• Fraud detection and prevention
• Age verification — for users aged 21 and above only
• Compliance with applicable regulations and legal obligations
• Implementation of responsible gaming policies
• Verification required for anti-money laundering purposes

3.3 Experience Improvement

• Improving platform performance and usability
• Personalising content and offers based on your preferences
• Sending relevant promotional information (with your consent)
• Analysis and improvement of the gaming experience

4. Cookies and Tracking Technology

dbd99 uses cookies and similar technologies to operate the website smoothly and to improve your experience.

4.1 Essential Cookies

These cookies are essential for the basic functions of the platform. They are used to maintain login sessions, carry out security checks, and save your preferences. These cookies cannot be disabled as the service does not work properly without them.

4.2 Analytics Cookies

These cookies help us understand how users are using the platform. The information collected is analysed anonymously and in aggregate form.

4.3 Cookie Controls

You can limit or disable the use of cookies by changing your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

5. Information Sharing and Disclosure

dbd99 does not sell your personal information. However, information may be shared with trusted third parties in the following specific circumstances.

5.1 Service Provider Partners

We work with selected third parties for payment processing, identity verification, fraud prevention, and technical services. These partners are bound by strict confidentiality agreements and may only use information for the specified purpose.

5.2 Legal Obligations

We may be required to disclose information to fulfil court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance if such a change occurs.

6. Information Security Measures

dbd99 uses industry-standard security technologies and practices to protect your personal information. Our security framework is built on the following layers.

6.1 Technical Security

• SSL/TLS encryption — all data transmissions are secured
• Sensitive information stored in encrypted form
• Secure server environment and regular security audits
• Two-Factor Authentication facility
• Firewall and intrusion detection systems

6.2 Organisational Security

• Strict access controls — only authorised staff can view information
• Regular privacy and security training for staff
• Data minimisation policy — only necessary information is collected
• Security incident response plan

6.3 Acknowledgement of Limitations

We apply the highest security measures; however, transmitting information over the internet is not entirely risk-free. If you suspect a security breach, please notify us immediately at [email protected] or through 24/7 live chat.

7. Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to comply with legal obligations.

• Active account data — retained for as long as the account remains active
• Financial transaction records — minimum five years as required by law
• Identity verification information — for the period specified under applicable regulations
• After account closure, information may be retained to meet relevant legal and regulatory requirements
• If consent for marketing is withdrawn, that information is deactivated immediately

At the end of the specified period, information is securely deleted or anonymised.

8. Your Rights and Controls

As a registered user of dbd99, you have the following rights regarding your personal information.

8.1 Right to Access Information

You may request to know what information we hold about you. To make this request, email [email protected] or contact us via 24/7 live chat.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

You may request to limit the use of your information for specific purposes, particularly in relation to marketing communications.

8.5 Right to Withdraw Consent

If you have previously given consent for marketing communications, you may withdraw that consent at any time. Withdrawing consent will not affect any processing that took place on the basis of your prior consent.

9. Protection of Minors

dbd99 is an age-restricted platform. Only users aged 21 and above may use this service. We do not intentionally collect personal information from anyone under the age of 21.

Completing the age verification process at the time of registration is mandatory. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes that their child under the age of 21 has registered on this platform, please contact [email protected] immediately.

10. Changes to the Privacy Policy

dbd99 may update this privacy policy from time to time. Changes to the policy may be necessary due to business changes, the introduction of new services, or legal changes.

For any significant changes, we will notify you in the following ways:

• Displaying a notice on the main page of the website
• Sending details of the changes to your registered email
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after changes will indicate that you have consented to the updated privacy policy. It is therefore recommended that you re-read this policy after each update.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is available 24 hours a day, 7 days a week to assist you.

To learn more about your rights and data protection, visit our FAQ page and Responsible Gaming page. For more information about us, visit our About Us page.