dbd99 Terms and Conditions

These terms and conditions ("Agreement") form a legally binding contract between the dbd99 platform and all its users ("Members"). By using the website dbd99.cam, creating an account, or participating in any gaming activity, you will be considered to have fully accepted these terms.

Do not use the platform without reading and understanding these terms. If anything is unclear, contact our 24/7 live chat support.

1.1 Key Definitions

• "dbd99" or "Platform" — The dbd99.cam website and all its services, games and activities.
• "Member" or "User" — Anyone who has registered on dbd99 and is using the platform.
• "Account" — A member's personal gaming account that holds their personal information, balance and transaction history.
• "Deposit" — The process of adding money to a member's account.
• "Withdrawal" — The process of taking money out of an account.
• "Bonus" — Additional rewards or incentive offers provided by dbd99.
• "Wagering" or "Betting" — The activity of placing a specified amount of money on a game.

2.1 Age and Eligibility Requirements

To register on dbd99 and play games, a member must meet the following conditions:

• The member must be at least 21 years of age (for those aged 21 and above only).
• The member must provide their correct and genuine identity.
• The member must not be a resident of any country or region where online gaming is completely prohibited.
• Each individual may open only one account.
• Operating multiple accounts from the same IP address or device is prohibited.

2.2 Registration Process

At the time of registration, the member must provide their correct name, email address, mobile number and date of birth. dbd99 reserves the right to close an account at any time if incorrect information is provided.

2.3 Identity Verification (KYC)

dbd99 reserves the right to verify a member's identity at any time. A copy of a national ID card, passport or driving licence may be requested for verification. Withdrawals may be held until identity verification is complete.

3.1 Account Security

The member is fully responsible for the security of their own account. It is essential to keep the password confidential, use a strong password and change it regularly.

• Do not share your login details with anyone else.
• Third parties must not be allowed to use your account.
• If you suspect unauthorised access to your account, contact us immediately.
• Always log out after logging in on a public computer or network.

3.2 Updating Account Information

If any personal information changes (such as email or mobile number), the platform must be notified immediately. The member is responsible for any issues arising from outdated information.

3.3 Single Account Policy

Only one account is permitted per member. If an attempt to create multiple accounts is detected, all accounts will be closed and all deposited funds and bonuses may be forfeited.

4.1 Deposits

dbd99 currently accepts the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳500.

• Deposited funds must come from the member's own personal account.
• Deposits from third-party accounts are not accepted.
• The minimum deposit amount for each method is ৳500.
• dbd99 reserves the right to decline any deposit.

4.2 Withdrawals

The minimum amount for withdrawing funds from an account is ৳800. Withdrawal requests generally take 10 to 45 minutes to process.

• Minimum withdrawal amount: ৳800.
• Withdrawal timeframe: 10–45 minutes (generally).
• Withdrawals must be made using the same method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals are not possible if the wagering requirements on a bonus have not been met.

4.3 Transaction Verification

dbd99 reserves the right to verify the source of any transaction. In the case of funds from illegal sources or suspicious transactions, the account may be temporarily suspended and the relevant authorities notified.

9.1 Liability for Losses

dbd99 is not responsible for the following:

• Gaming being interrupted due to loss of internet connection.
• Failure of third-party services (payment gateways).
• If a member's account information is exposed due to their own carelessness.
• If the service is disrupted due to natural disasters, cyberattacks, or other unavoidable circumstances.
• If a member suffers financial loss as a result of playing games.

9.2 Service Availability

dbd99 strives to maintain the highest standard of service, but disclaims liability for temporary interruptions due to maintenance or other reasons. Where possible, members will be notified in advance.

10.1 Closure at Member's Request

Any member may request to close their account at any time. To submit a request, use 24/7 live chat or email ([email protected]). Before the account is closed, the member will be given the opportunity to withdraw any remaining balance, provided the withdrawal conditions are met.

10.2 Closure by dbd99

dbd99 may close an account without prior notice in the following cases:

• If any clause of the terms and conditions is violated.
• If fraudulent activity or multiple accounts are detected.
• If identity verification fails or incorrect information is provided.
• Upon instruction from law enforcement agencies.
• In cases of suspected money laundering activity.

10.3 Self-Exclusion

As part of responsible gaming, a member may voluntarily exclude themselves from the platform for a specific period or permanently. For more details, please visit our Responsible Gaming page.

11.1 Complaint Submission Process

If you have any dispute or complaint, please contact our support team first. Our team provides assistance in Bengali via live chat 24/7. Complaints can also be submitted by email.

11.2 Resolution Timeframe

After a complaint is submitted, every effort is made to resolve it as quickly as possible. Complex matters may require additional investigation. Members will be kept regularly informed of the progress of any investigation.

11.3 Final Decision

In any dispute, the decision of dbd99 management will be considered final. However, if a member believes a decision was unfair, there is an option to appeal to a higher authority.

12.1 Right to Make Changes

dbd99 reserves the right to change, amend, or update these rules and terms and conditions at any time. The date of the change will be noted at the top of the page.

12.2 Notification

For significant changes, an effort will be made to notify members by email. However, individual notification is not guaranteed for all changes. It is the member's responsibility to visit this page regularly.

12.3 Acceptance of Changes

Continued use of the platform after updated terms and conditions are published will be considered as the member's acceptance of the new terms. If you do not agree to the new terms, you may request to close your account.